TERMS AND CONDITIONS
The Terms and Conditions of Horizons Life Coaching are always discussed with clients at or before their first coaching session. They are also reproduced below to inform prospective clients of the practice’s contractual arrangements:
Fees: The standard price per 1 hour coaching session is £60 for face-face sessions and £55 for sessions by Skype. A discount for pre-payment of groups of four sessions is generally available; at a rate of £190 for face-to-face sessions and £180 by Skype. The hourly rate includes all preparation time and for the preparation of any printed reviews by the coach following the coaching session. Receipts are issued to the client at their next coaching session for all payments received.
Payment in advance: Payment in advance is always required.
Return of fees: Horizons Life Coaching offers a no-quibble guarantee that fees will be returned for any session that the client considers to be unhelpful if the request is made within three calendar days (72 hours) after the session. Fees are also returned for any outstanding coaching sessions should the client decide to cancel after having paid for four sessions in advance, provided at least three days notice (72 hours) is given by the client. In other words if the client pays £190 for four sessions in advance and then cancels after two sessions £95 will be returned.
Termination: Horizons Life Coaching also has the right to terminate the contract at any time, at which point all unused, pre-paid fees will be returned to the client. A reason for termination will always be provided to the client.
Fee increases: Fees are reviewed once a year and usually raised in September. At least three months notice will be given to existing clients if fees are to be raised.
Lateness for sessions by the client: Charges for each one hour coaching session will begin at the start time agreed in advance, not when the client arrives
Re-arranging sessions: Re-arranging sessions is to be avoided if at all possible, and at least 48 hours notice is required or the session fee will be retained.
Availability outside coaching sessions: On-call coaching is not available outside the pre-arranged sessions, for example by phone or e-mail. It would be appreciated if phone calls from the client to arrange sessions or agree topics are restricted to 9am-9pm (Monday to Friday) and 11am-5pm (Weekends)